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Welcome to Chen Floral Design Centre Academy of Floral Education Training, an international affiliated & appointed Industrial Expert, National accredited Training provider in Floristry by Department of Skill Development Ministry of Human Resources, Malaysia.
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How to Order How to Order
Order Methods, Delivery Information & Terms:

1. To place your order online click ORDER FORM /PAYMENT, complete the provided form with details of your order & delivery instruction .
- carry on proceed to click your selection of payment methods either by Cash Bank In to our Accounts or Payment Online with Credit Card/Paypal
- Once you selected & click either option of the PAYMENT buttons your ORDER FORM will direct forward to our email.

i) If you choose - Payment By Cash Bank In To our Accounts, list of our Bank Accounts will shown for your selection. Please proceed your transaction of cash transfer to any of our 3 listed bank accounts & fax or email us your bank in slip written with your Name, Telephone Contact, and Email to Fax: +6-082-235943 or Email:afetchen@yahoo.com

ii) If you choose - Payment By Credit Card/Paypal. Please proceed continue to fill in your credit card details & press submit. This is secure encryption online payment your data will only receive by the payment server not us. We will receive notify from the payment server after your credit card payment verified & approved.

2. Please take note we will only proceed delivery of your order after we receive your payment confirmation . Therefore for all online order transaction advice to place your order 1 day in advance before date of delivery.

3. To place urgent order on the same date of delivery (to Kuching area only), please make your order before 14:00pm Malaysia Time. For urgent order & prompt delivery services advise to make your payment transaction with Bank Cash Transfer Only.

4. Please take note we do not deliver flowers on Sunday & on Sarawak’s Public holidays. Working hours are defined as Monday to Saturday 9:00am to 6:00pm

5. Delivery Charges: Free delivery for order exceeding amount RM100 to Kuching Town Area only, outside free delivery zone a top up of service charges apply minimum from RM10 to RM30. Contact us for confirmation of fees charges.

6. Please contact us of your budget order if you don’t find any items that met your requirements.

7. Our florist network beside Kuching also covers up to Sibu, Miri, Kota Kinabalu & Kuala Lumpur. For floral services out of Kuching district, please contact us for confirmation.

Confirmation Of Order
Once we receive your order form, a confirmation message will be forward to you. If you do not receive our reply within 12 hours please call us at +6 082-417988, fax us at +6 082-235943, or email us at afetchen@yahoo.com

Confirmation On delivery Notice
Feed back on delivery confirmation will be forward to you through email or SMS after delivery done.

Refund Policy
If on circumstance your orders are place according to time frame as indicated & your payment transaction has been confirmed but we did not fulfil the delivery . We will proceed full refund of you payment made within 14 days, or in other way to full fill the order again on your preference. Remember that, depending on the card issuer, it can take up to 30 days for a refund to appear on your statement.

Cancellation Policy
No cancellation & refund will be entertained once the order is confirmed.

Materials Substitution
We reserve the right to substitute any item in the arrangement with equivalent value in term of stock unavailability. In the unlikely even of substitution, utmost care & attention will be given to your order to ensure that it is as similar possible to the item ordered.
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