DELIVERY INFORMATION
Postcode Based Delivery
Please note that www.chenfloral-academy.com.my is deliver base on following postcode 93000, 93100, 93150, 93200, 93250, 93300, 93350, 93400, 93450 and 93480 Kuching.
We do not deliver beyond further distance according to postcode as well PO Boxes. However, if you have query on delivery area may contact our whatsapp +601116385467 or our business line 082-235943
Delivery Coverage areas reference :
Kuching Town Surround Area, Batu Kawa Area, Kota Sentosa , Jalan Penrissen until Batu 9.
Delivery to Restricted Areas
We do not arrange delivery to restricted areas such as Sarawak general hospital , army camp, airports, sea ports, and other restricted compound. To avoid inconvenience please contact us before placing your orders.
Delivery to Universities Campus
Please contact whatsapp +601116385467 before placing your order.
Our Delivery Time
Monday to Saturday : Between 9.00am – 6.00pm
*Sunday, Public Holiday: We do not deliver on Sunday & Public Holidays unless are special day .
Special delivery arrangement can be made on public holidays like Valentine’s Day, Mother’s Day .
For delivery on Sunday/public holiday please place your order 3 working days in advance to ensure that your order can be process and deliver on time .
Same Day Delivery (Monday To Saturday)
Same Day Delivery is available for order placement and payment done before 12.00pm from Monday to Saturday.
Same Day Delivery subject to in stock availability. For confirmation of in stock availability please Whatsapp +601116385467 before placing your order.
Delivery Schedule:
| Normal Day | Order Placed | Delivery Time (Malaysia Time) |
| Monday – Friday | 12:00 am – 11:59 am | Between 2:00 pm – 6:00 pm(Same Day) |
| 12:00 pm – 11:59 pm | Between 9:00 am – 6:00 pm (Next Working Day) | |
| Saturday | 12:00 am – 11:59 am | Between 2:00pm – 6:00 pm (Same Day) |
| 12:00 pm – 11:59 pm | Between 9:00 am- 6:00 pm (Monday) | |
| *Sunday | 12:00 am – 11:59 am | Between 10:00 am – 5:00 pm (Next Day, Monday) |
| *Public Holidays | 12:00 pm – 11:59 pm | Between 10:00 am – 5:00 pm (Next Working Day) |
Specific Delivery Time
Specific timed deliveries are not available. Our team will always try our best to ensure punctual delivery for our customer base on time frame as schedule. If your order has a firm delivery time requirement or is urgent, please contact us so that we can advise delivery availability.
The customer is responsible to ensure that your recipient’s address given is correct and that someone is available to receive the item.
In the event the recipient is not available at the time of delivery or contact number cannot be reached, we may choose to:
- contact sender for instruction
- leave the arrangement with a recipient’s neighbor /colleague/family member to receive on behalf
For cases like a delivery is to re-scheduled or re-routed as instructed by you or your
Recipient . Chen Floral reserves the right to charge you for the additional re-delivery fee.
An extra surcharge of up to 50% of the original selling price may be applicable if request to refresh your items for reschedule of delivery to the following days. .
A feedback notice will be forward to customer upon delivery done or via notification on tracking column.
Delivery Fees
Our delivery fee is added to your order at the checkout.
Delivery Fee is subject to one(1) delivery attempt ONLY. Re-direction / re-delivery service if instructed subject to additional charge with advise notice.
Self Collection
You may arrange to collect your order at the following address with your order ID
CHEN FLORAL DESIGN CENTRE ACADEMY OF FLORAL EDUCATION TRAINING
Lot 2548, No.276, 1st floor , 3rd miles Central Park Commercial Centre Rock Road , 93200 Kuching.
Tel: 082-235943, 082-417988 Whatsapp:+601116385467
(Same block to Central Park Coffee Shop & on top of Mui Leong Electronic)
