Returns Policy

All goods sold are non-exchangeable and non-refundable. Please understand that due to the perishable nature of flowers, we are unable to accept returns. We ensure all our flowers are freshly arranged and beautifully pack before delivery. Customer may request for photo of flowers done before proceeding delivery. In an unlikely event of damaged during transit , should this occur to a level that you deem unacceptable, please contact our customer care immediately after delivery with photos prove of the damaged condition.  The flowers should also remain the same way as delivered.  Our team will investigate on the case for eligibility of replacement.  

Refund Policy

If for any reason we made a mistake and deliveries don’t turn up, that is if your flowers have not arrived on their intended delivery date, please contact our customer care whatsapp +601116385467 or telephone 082-235943 . We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Chen Floral has no influence over these timescales.

Refund will not entertain in the case of order could not be sent due to wrong delivery  information prescribed by sender and unreachable contact number of recipient .

Chen Floral will not issue refunds to any customer where the recipient for whatever reasons refuses to accept your floral gift item.